All services provided by Country Touring are based on the terms and conditions highlighted below.

Services

You (passenger) agree to pay the full fare quoted at time of booking. Some journeys shall require pre-payment to confirm booking.

Any additional modifications/detours made to the journey by the passenger will result in additional charges accordingly.

All prices are inclusive of a complimentary wait time of 20 minutes except airports which has a grace period of 60 minutes from flight arrival time. If a driver has to wait beyond this, passengers shall be liable for additional wait/parking charges.

Vehicle

It is the responsibility of the person(s)/booking party making the reservation to ensure an appropriate vehicle is booked suitable for the number of passenger(s), baggage and other personal requirements and preferences.

Any damages to the vehicle caused by passengers including leaving the vehicle in an unfit state will result in additional charges for cleaning/repair.

Passengers must have full consent of driver before taking any kind of photography or video footage whilst in vehicle.

Cancellation Policy

Full payment for any service can be made in advance should you wish. Some journeys shall require pre-payment to confirm booking.

The below cancellation timeline applies to all services.

All sightseeing tours and wedding services are subject to a 50% deposit upon time of booking. Occasionally all services may require a 50% deposit upon time of booking.

For services which have not been pre-paid; a final invoice shall be sent to client which will advise of payment due date.

Full refund up to 7 days prior to the journey(s) commence will be paid back to client.

Between 3 to 7 days before the journey(s) commence; a partial refund of 50% of initial deposit will be paid back to client or final charge shall be subject to a 25% deduction of total amount quoted.

Up to 72 hours before journey(s) commences – no refund of initial deposit or final charge shall be subject to a 50% deduction of total amount quoted.

 

Miscellaneous

We reserve the right to refuse anyone who:

Is or appears to be overly intoxicated.

Is verbally or physically abusive towards any member of staff at Country Touring or any member of public.

Endangers the driver from his/her duties.

Anyone found breaking these conditions of carriage will have their journey terminated upon the nearest and safest stop, shall not be refunded for the remainder of the journey and may be prosecuted. Whilst in the vehicle, should the journey be terminated for any reason; passengers or booking party will not be entitled to a full or partial refund

We shall endeavour to maintain our strong punctuality, however we strongly advise to all passengers to allow sufficient time for their journey taking into account factors which can impact travel times. Therefore:

Country Touring is not liable for journey delays caused by you or by other factors beyond our control I.e. Road traffic delays.

Under no circumstances is Country Touring liable for any loss of business, profits or any other consequential loss.

You agree to the above terms and conditions upon any booking method.